We are looking for technically skilled candidates with strong problem-solving skills for the position of IT Support Specialist. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.

IT Support Specialist are expected to display good interpersonal skills as they will interact with colleagues from various departments. They are required to listen to their technical needs, understand their problems, and implement solutions.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Providing support to users as the first point of contact for issues
2. Installing and configuring hardware and software components
3. Troubleshooting hardware and software issues
4. Repairing or replacing damaged hardware
5. Performing tests and evaluations on software and hardware
6. Maintaining accurate technical documentation

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type and Expected Hours of Work

This is a full-time on-site position. Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Travel may be expected for this position from time to time.

Preferred Education and Experience

• Associate degree or higher in a related field preferred but not required
• 2+ years of related experience
• Thorough knowledge of Microsoft 365
• Understanding of business principles and practices
• Excellent written and verbal communication skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT

It is the policy of the Company to provide equal employment opportunity to all individuals regardless of race, creed, color, religion, sex, age, national origin, disabilities, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by state or federal law. The Company is strongly committed to this policy and believes in the concept and spirit of the law. The Company believes in and practices equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the Company in meeting its objectives.

OUR PURPOSE

Mission:           To be a trusted partner for our clients. We will deliver first-class environmental services with a sense of urgency and an uncompromising commitment to safety.

Vision:             To be the environmental services company most respected for its people, quality

Service, partnership, and commitment to safety.

E3 Environmental is a full-service emergency response, remediation, and industrial cleaning company based in Jackson, MS with offices in Mobile, AL; Little Rock, AR; Laredo, TX; Memphis, TN; Clinton, MS; Shreveport, LA; Paducah, KY; Pensacola, FL; Deer Park, TX; Port Arthur, TX; La Marque, TX; New Orleans, LA; Cut Off, LA; Venice, LA; Baton Rouge, LA; Lake Charles, LA; Morgan City, LA; and Lafayette, LA.  We have unmatched coverage capabilities along the Mississippi River corridor.  We specialize in “turn-key” solutions for all your environmental and industrial needs, with a focus on the maritime industry including, but not limited to, Marine Fire Fighting, Barge Cleaning, and Spill Response.  The most important resource available to our clients is our staff of qualified, experienced environmental professionals, dedicated to providing solutions of high value consistently with a commitment to safety, reliability and the long-term growth and success of the company. We offer competitive wages, paid vacation, 401(k) with match, full family medical, dental, vision, and group term life insurance coverage for employee and dependents, with additional supplemental policies available.